Privacy Policy
Last updated: 02/02/2026
At DVID, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information we collect
We may collect the following categories of personal data:
- •Email addresses
- •Usage data (IP address, browser type, interaction patterns)
- •Communication data (messages sent to our support team)
- •Account data: authentication data (hashed passwords), login timestamps, device identifiers, configuration and training progress
- •Technical logs: server logs, error logs, security events
- •Cookie identifiers: session cookies, preference cookies
- •Billing data (if applicable): name, company, VAT number, transaction history
2. How we collect your information
- •Website requests: we collect information through HTTP requests made to our servers (cookies, User-Agent, IP address).
- Legal basis:
- -Legitimate interest (service operation & security)
- •Cookies and similar technologies: we use essential cookies (session, authentication) and optional cookies (analytics, preferences).
- Legal basis:
- -Essential cookies: legitimate interest
- -Non-essential cookies: consent
- •Cloudflare telemetry: We use Cloudflare to secure and optimize traffic. Cloudflare acts as a data processor under GDPR. Data may transit through Cloudflare's global network but is protected by Standard Contractual Clauses (SCCs).
- Other data sources:
- -Training interaction logs
- -Newsletter subscription data
3. How we use your information
We use your data to:
- •Provide and operate the DVID platform and trainings (contractual necessity)
- •Improve our services through aggregated analytics (legitimate interest)
- •Send service-related notifications (contractual necessity)
- •Send optional marketing communications (consent)
- •Ensure platform security and prevent abuse (legitimate interest)
We do not use personal data to train AI models unless it has been anonymized and aggregated.
4. Data security
We implement appropriate technical and organizational measures:
- •Encryption in transit (HTTPS/TLS) and at rest
- •Regular security assessments and vulnerability scanning
- •Strict access controls
- •Data processing agreements with all subprocessors
- •GDPR-compliant incident response procedures
5. Data retention
- •Account data: retained until account deletion
- •Logs: retained for up to 12 months
- •Billing data: retained for the legally required period (typically 10 years)
- •Support messages: retained for 24 months
- •Cookies: retained according to their type (session vs persistent)
6. Your rights
Under GDPR, you have the right to:
- •Access your personal data
- •Rectify inaccurate data
- •Request erasure
- •Restrict processing
- •Object to processing
- •Data portability
- •Withdraw consent at any time
- •Lodge a complaint with the CNIL (France)
7. Contact information
If you have any questions about this Privacy Policy, please contact us at:
contact@dvid.euUpdates to Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.